Case Studies

Tech Accessories Your Way

We discovered our client's one-size-fits-all technology accessory offering was doing more harm than good for the employee experience. We researched, tested, designed, and implemented a brand new eCommerce site for each employee to get the tech that fits their needs. The service consistently scored an enterprise-leading NPS Score of 70+ and we increased the computer accessory satisfaction by over 50%.

A New Standard

The introduction of Mac laptops for employees led our client to a realization that the current office technology suite no longer worked for half of the workforce. Through a variety of research studies and pilot testing, we successfully designed new global standards for collaboration technology and on-desk technology across the 100,000+ employee base. Plus, our new solution uncovered over $8.6 million in cost-savings in the US alone.

Meeting Room Madness

When our client welcomed employees back to the office post-COVID, meeting room space showed to be a hot-commodity. (Why come to the office to take Zoom calls at a desk all day?) With lack of rooms a major pain point, we dug into reservation data to find a rampant "all-day-booking" issue; people reserving rooms all-day, everyday, even when they weren't around. After analyzing the employee base's sentiment, we successfully proposed several solutions to enable more private spaces, eliminate wasted spaces, and stop "empty" room reservations.

Creating a Community

We discovered that our client's employees weren't just willing to share their feedback on the workplace experience... they were eager to! We implemented the "Workplace Ambassador Program", onboarding a representative sample of the employee base to give regular feedback, pilot test new solutions, and receive recognition and rewards for transforming the company from the inside. This program made performing employee research more effective than ever before for the client.

If it's Broken, Fix it

With our client's "hotel desking" model, IT issues were often met with a "not my desk, not my problem" attitude. Using a scrappy experiment we tested our hypothesis that, if we made the issue reporting process as easy as possible, people would do the right thing and report the faulty tech. Our experiment proved successful, and the new issue reporting system increased issue reporting rates by over 100%.